Business

Cap Capital lays groundwork for Pronovias' 'new chapter': franchises, US and AI

Madrid – British investment group Cap Capital is finalising the details of the new strategic plan for the relaunch of Pronovias. This follows the court-ordered award of its production unit to the investment holding company by the Commercial Court No. 9 of Barcelona. The fashion group has just revealed the main key points of this roadmap....

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People|Interview

Inside ArtEz: Sanne Schepers on her first year as head of department

Sanne Schepers has fond memories of the ArtEZ University of the Arts in Arnhem, the Netherlands. These memories made her think long and hard before applying for the head of department position. "Do I dare take on a new role? Am I going to take that step to bring about a change in my relationship with the department?" she explains. Now, with her...

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People

Antwerp Fashion Talks: Botter and Klausner on fashion industry challenges

In the eaves of the Botanic Sanctuary, a former monastery now a five-star hotel in the heart of Antwerp, fashion fans and professionals have gathered for the annual Fashion Talks. The room is intimate with its pointed roof and wooden beams, especially when so full. It resembles a clandestine church. This is fitting, as Antwerp is something of a...

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Mystery shoppers in fashion retail: from a monitoring tool to a coaching instrument

Interview Mystery shopping has long been a familiar tool in fashion retail for assessing in-store customer experience. Previously used primarily to monitor service agreements, its focus is increasingly shifting towards learning and improvement. Retailers now use insights from store visits as input for coaching, training and discussions on the...

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